At times, to describe an error found when using a service or application in detail, it is useful to send, attached to a Support Ticket, a screenshot of the error itself, or rather a file with a copy of the image displayed at that specific time on the screen of your Computer
How to make a screenshot on a Windows PC
- Press the "Stamp" or "Print screen" or "prt scr" key, usually found in the top right corner of the keyboard;
- Paste the image in a file or on a suitable program for editing images (for example: Paint)
- Save the file.
N.B.: on some portable computers, you may also need to press the “Fn” key at the same time to make the screenshot correctly.
How to make a screenshot on a Macintosh
To make a screenshot on a Macintosh, you need to press the following keys at the same time:
Command + Shift (key with up-pointing arrow used for capital letters) + 3.
This way the image with a copy of the screen of the Mac will be saved automatically on the desktop.